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''Forbes" Q&A on Conversation' from Your Talent@Work with Shawn Kent Hayashi

'Forbes" Q&A on Conversation

Posted: Feb 18, 2011

Steve Denning asks Shawn about a key shift in the ongoing reinvention of management.

Denning writes: "One of the key shifts in the ongoing reinvention of management is a shift from command to conversation. That’s because one-way messaging dispirits employees and frustrates customers."

See full article here.

 

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