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Developing Emotionally Intelligent Teams

Would you like to know the difference between high performers and average performers?

You will learn that and more. Emotional intelligence is not only one of the key building blocks for team collaboration, it’s one of the most important competencies for excelling as a leader. But what is it exactly? What does it mean to be “emotionally literate” individually and as a leader?

This session will reveal the 7 core emotions and 5 competencies of emotional intelligence. You will understand your own “emotional wake” and the impact it has on your ability to influence others. You will also learn what you can do to dilute negative emotions and how to process yourself and others through an emotional hijack. 

By the end of this interactive workshop, you will know how to use emotional intelligence to build meaningful relationships with safety and trust as the foundation, and you will understand why this key competency is essential for star performance in any role.

Here are some other key highlights of this powerful team workshop:

  • Handle difficult conversations more effectively
  • What it means to be emotionally literate individually and as a team
  • Identify the 7 emotions and 5 competencies of emotional intelligence and put them to work now
  • How to process yourself and others through an emotional experience without getting stuck
  • Become aware of your emotional "wake" and the impact it has on your ability to influence others
  • What you can do to dilute negative emotions for yourself and your team
  • Build meaningful relationships with safety and trust as the foundation

Emotional Intelligence @ Work will be customized to your team, organizational needs, and time frame.  It can be given as a 45-minute session with a question and answer period, a full day seminar and interactive workshop, a half-day workshop, or another timeframe that you prefer.  Please share what works best for your organization or event.


Shawn Kent Hayashi is the founder of The Professional Development Group and author of 7 business communication books, including How to Improve Your Emotional Intelligence at Work & in Relationships. She helps people and teams improve their emotional intelligence, communication skills, build stronger relationships, and make more effective presentations. Her clients include Fortune 500 and mid-sized companies, universities and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis.  

Kristy Tan Neckowicz, PMP is a Sr. Consultant with deep expertise in Project Management and IT Leadership. She earned a BA in engineering from Drexel University and is a certified Project Management Professional. Her executive tenure with Primavera Systems and Oracle included positions in marketing, strategy, customer support, and product management.

Call 888-959-1188 or for more information.


Client quotes

'Engaging, Relevant, A Tremendous Asset'

"Thank you for a fabulous workshop.  We’ve done plenty of staff development workshops, but this one really engaged our staff in a way others have not.  The material is relevant to our work to become a high performing organization but also applicable for employees’ personal lives.  I think it’s that cross over that captures their interest and leaves them feeling they have gained personal growth as well as business growth from the experience. The ability to carry the momentum and energy beyond the workshop by using your book and EQ Circles is also a tremendous asset.  They say it takes 30 days to form a habit - your 30 day journal should help everyone form healthy habits around EQ!"

—Mary Terp, hr director, United Way of the greater lehigh valley

'I Really Appreciate this Lesson'

"As always, you provided me with such valuable information about team dynamics and emotional intelligence. I really enjoyed learning more about the physical indicators of my emotions. 

You also made me realize that I should not invest as much time and effort in things that I have no control over or people who aren't investing quite as much in me. I really appreciate this lesson — it is very relevant and meaningful to my current work environment and helps me to have a much more positive outlook. Thank you!"

—Community Development Specialist, Philadelphia Federal Reserve Bank

'Your Tools are Powerful'

Thank you so much for speaking at the Leadership Forum. Your insight and message to the group empowered them to develop strong relationships. Your tools are powerful. We look forward to working with you again. Thank you!"

—Meeting Planner, Seamless Events

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